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COVID-19 Resource Hub

At Semper, we are committed to continue to provide unparalleled service to our customers as we always have, throughout the COVID-19 crisis. The safety of our staff and customers remain our top priority, so we will be updating these resources to answer questions and help navigate these uncertain times.


Mortgage Payments and Mortgage Assistance

If you have been impacted by Covid-19 and need assistance with your mortgage, find your mortgage servicer in the list below to contact for more information on assistance options. If you do not see your servicer on the list, please contact us as soon as possible and we can help you.

Amerihome 888-469-0810
NewRez 866-317-2347
LoanCare, LLC 800-410-1091
PHH Mortgage Services 888-820-6474
CMG 866-659-8989
HomePoint 800-686-2404
RI Housing 401-457-1234 or 844-694-5193

What is a Forbearance?

A short-term forbearance plan may be an option offered by the loan servicer if you are experiencing a financial hardship. A forbearance provides temporary relief by allowing you to pay reduced, or even no, payments for a short time without affecting your credit or imposing late fees. We recommend you learn about all options that the loan servicer offers so you can choose the best one to fit your situation.

Home Purchase and Refinance

With the recent FED rate cut and mortgage rates at the lowest point they have been in years, now may be the perfect time for you to invest in the purchase of a new home or refinance your property to lower your payment or tap into some equity. Using our HomeEasy technology, you can buy or refinance a home 24/7 through our online application. One of our experienced Loan Originators will guide you through your options and answer your questions so you can see if a refinance is right for you.

Loans in Process

If you are currently working with our team on your home purchase or refinance, rest assured, we have your back. While our team is currently working remotely for the safety of our customers and employees, we are operating as usual for a seamless experience. If you have any questions regarding the status of your loan or if your situation has changed due to COVID-19, please contact your Loan Originator or Processor.

Beware of Scams

Trying times can sometimes create an influx of scams. Be vigilant and always communicate with the organization or individual directly if you are contacted and have any concern about the legitimacy of the request for things such as personal information, wire-transfers, donations or account information.

Tips for Maintaining Your Personal Economy

  • Maintaining Your Personal Economy
    Making a financial action plan to work through this trying time is the best thing you can do to keep your credit at peak health, regardless of your current situation. Here we share some key points to keep in mind to help keep your credit on track for the duration of the COVID-19 outbreak.

Mortgage News

Additional Coronavirus resources:

Categories: Loans